Downloaded update installed child theme = problems

Discussion in 'Shiroi Hana' started by abiscuitformama, Sep 30, 2016.

  1. abiscuitformama

    abiscuitformama New Member

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    Hi There,

    I downloaded the latest updated file from Theme Forest. I uploaded the child theme and the theme is installed completely differently to the parent. there is no sidebar, everything is in one column, the menus are drop down instead of across the top, it looks like a completely different theme!

    Can you assist please?

    Thanks
     
  2. abiscuitformama

    abiscuitformama New Member

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    On closer inspection that it appears that the formatting changes happens when you try to customise, meaning you don't get a true reflection of what the site looks like when making changes. Are there any known problems - do you know why this is?
     
  3. maimairel

    maimairel Administrator
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    Hi,

    There should not be any issues after updating actually.

    I still can't access your site, no ideas why.

    Follow theses steps should help:

    Go to Plugins, then select all Youxi plugins. delete them all.
    Go to Appearance, activate any other theme like Twenty Fifteen

    Click on both the parent and child theme of Shiroi Hana and click Delete on the bottom right side.

    Download the theme from themeforest. Install both themes.

    Now everything should be installed properly and all working.

    If you're worried about your data, nothing to worry about because deleting a theme will not delete your data at all.

    Thanks!
     
  4. maimairel

    maimairel Administrator
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    Just one thing, if you have modifications in the child theme, make sure to backup those first.

    Thanks!
     
  5. abiscuitformama

    abiscuitformama New Member

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    All sorted - thank you!!
     
  6. maimairel

    maimairel Administrator
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    Okay, great :)
     

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