Helium theme - problems loading pages

Discussion in 'Helium' started by espirografo, Feb 5, 2018.

  1. espirografo

    espirografo New Member

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    Before all, I send the purchase code of extended support to Helium Theme:
    d5f832cd-6a0c-4ed2-9053-e2e93d90e0e5 - 20 Apr 2017 REGULAR LICENSE

    I'm Wallace Vianna, webdesigner of Marcia Mattos.

    The site of my client, Marcia, www.espirografo.com.br/site was builded last year (2017) and had problems with loading pages, using the Helium Theme.

    The pages just loads after reload (F5 key)

    The support was contacted but as the guidelines to solve the problem had no effect; was passed the admin access to the site in WP, to fix the problem.

    This year the site with Helium Theme was moved from server and the problem has recurred.

    My cliente like to fix the problem without have to pay technical support forever - if the support can fix the problem and explain what to do, we thank you promptly.

    The site is at:
    http://www.espirografo.com.br/site


    Wait your reply with directions to send admin access.
     
  2. espirografo

    espirografo New Member

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    CORRECTING:
    the right data of extended technical support is until 31 Jul 2018.

    envato-themeforewst-email-support-purchased-2018.jpg espirografo.com.br-helium-theme-problem-1.jpg espirografo.com.br-helium-theme-problem-2.jpg
     

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